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LEARN MORE ABOUT OUR
TERMS & CONDITIONS

All rates are:

  • Quoted in United States Dollars

  • Inclusive of all meals, beverages, laundry, Emergency Medical Evacuation,

  • Inclusive of Zimbabwe Tourism Authority 2% Levy

  • Inclusive of VAT where applicable

  • Subject to change without notice

 

Rates exclude:

  • All Boat, Road Transfers and Air Charters to and from any of Mutondo Safaris Properties

  • All National Parks Conservation Fees

  • Staff Gratuities

  • Items of a personal nature

  • Personal Medical and Travel insurance

 

Notes:

  • Accommodation & Activities and Single Room Supplement are priced on a Per person sharing per night basis

  • Single supplement rate charged on top of Accommodation rate

  • Private vehicle booked per day

  • Transfers can be booked separately

  • Children 12yrs and under charged half of the adult nightly rate

 

Confirmation of Bookings, Booking Amendments and Cancellation Policy

  • In order to secure a booking, Mutondo Safaris requires a 25% non-refundable deposit within 14 days of booking placed.

  • Full pre-payment to be received 30 days prior to travel. If payment has not been received, we reserve the right to cancel the reservation and our cancellation policy will apply.

  • On confirmation of a reservation, please forward all medical insurance details including name of company & contact phone number and policy number

  • Please forward a rooming list with full names and nationality of all guests upon confirmation. Should you cancel a confirmed booking, our cancellation policy will apply

  • Guests will be asked to sign an indemnity form before or on arrival to our lodge and this is compulsory.

 

CANCELLATION POLICY

  • Cancellations are only effective on receipt of written notification. All reservations made shall become subject to the cancellation policy once the Agent or Guest has confirmed a booking in writing:

  • Should a cancellation be received between 80 days and 51 days prior to due arrival dated 25% of the contracted rates will be charged

  • Should a cancellation be received between 50 days and 31 days prior to due arrival dated 50% of the contracted rates will be charged

  • Should a cancellation be received between 30 days and 0 days prior to due arrival dated 100% of the contracted rates will be charged

  • Please note: Should guests fail to arrive on the due arrival date, start their trip after departure or leave before its’ completion, no refund will be made.

 

COVID-19 CANCELLATION POLICY

Any payments/deposits for new bookings travelling in 2023 will be retained and bookings postponed to new dates on the below basis:

  • The Government in the guest’s country of origin imposes a travel ban and guests are unable to travel

  • The Zimbabwean Government imposes a travel ban or mandatory quarantine on arrival and guests are unable to travel

  • International flights are cancelled due to the government regulations for the COVID-19 pandemic and guests are unable to travel

  • Guests are prevented from boarding a flight on account of health screening (written proof required)

  • Guests have contracted COVID-19 prior to arrival OR while in-country and are unable to travel (positive test result copy required)

  • If the property must close due to COVID-19 reasons and is unable to fulfill their obligation.

 

ZIM RES RATES - please inquire directly for local Zimbabwean residents rates

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